Spa Policies & Etiquette Guide
At The Lift Aesthetic Spa, our goal is to provide a relaxing environment where our clients are provided the highest levels of service in promoting the health and well-being of our patients. As every patient is an individual and even individual skin conditions can change frequently, we tailor every treatment to each individual’s needs per each visit. Please acquaint yourself with our Spa Policies & Etiquette Guide as an introduction to our practice as they allow us to provide the highest standard of service to you. Scheduling an appointment signifies your acceptance of the following policies.
Reservations:
To ensure availability for your desired appointment time, we recommend scheduling appointments as far in advance as possible. To guarantee your reservation, a percentage of the desired treatment is required at the time of booking. A Gift Certificate may also be used to hold your appointment.
As a courtesy to our clients, we attempt to remind them of appointments by phone/email/text 24 hours prior to and/ or 30 minutes in advance. If you choose not to provide your contact information, you will not receive a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
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When you schedule an appointment with us, you are agreeing to the policies outlined in our Spa Policy & Etiquette Guide, including our cancellation policy. Upon checkout, patients may choose their method of payment as outlined below.
For future appointments, we recommend scheduling your next service prior to leaving the spa.
Cancellation Policies and Fees:
Your treatment time is reserved for you. However, we understand that you may have to occasionally cancel an appointment with us. We value your business and request that you respect the spa’s scheduling policies as outlined here. As a courtesy to our patients and staff, it is company policy for all patients to give at least 24 hours notice of cancellation by phone at (649)244-2353 or email to thelift@yahoo.com. Any cancellations given with less than 24 hours advance notice are subject to the cancellation fee amounting to a 20% cost of the service.
We recognize that the time of our patients and staff is valuable and have implemented this policy for this reason. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. When you miss an appointment with us, we not only lose your business, but also the potential business of other patients who could have scheduled an appointment for the same time. Additionally, at times our staff functions on an “on call” status and may have traveled to the spa specifically for your treatment. For these reasons, we are obligated to compensate our staff for their time as well as make up for lost revenue.
If unforeseen circumstances require The Lift Aesthetic Spa to cancel or reschedule your appointment with less than 24 hours notice, any cancellation fees will be waived.
First Visit:
To allow ample time to check in and complete the initial paperwork, please arrive at least 15 minutes prior to your scheduled appointment. In addition please note that our consultation fee is $20.
Check In:
To achieve a peaceful state of mind prior to your treatment, we request that you arrive at least 15 minutes prior to your scheduled appointment time if you are a repeat patient.
Late Arrival:
Your punctuality is greatly appreciated so that we are able to dedicate the appropriate amount of time to your care. If you are late for a scheduled appointment, we will make every effort to accommodate your full appointment while avoiding delays of the scheduled appointments of other patients. Our company policy offers two options:
1) You may opt to shorten your treatment to within the remainder of your appointment time. We regret that late arrivals will not receive an extension of scheduled service times.
2) You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge may be incurred. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available.
Safety:
Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy, injuries, allergies, high blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit.
Personal Belongings:
Personal belongings are the full responsibility of the patient and should be kept within your possession at all times. The Lift Aesthetic Spa and its affiliates are not responsible for lost, misplaced, or damaged items.
Spa Environment:
To provide a tranquil environment for relaxation, we kindly ask you to turn off/silence your mobile phones and other electronic devices during each visit to the spa. We also request that all guests consider the volume level of their conversations to maintain a serene atmosphere.
For safety reasons, the maximum occupancy for each treatment room is 2 people. Anyone accompanying you to your medical spa services is welcome to wait in the reception area or by the front desk.
For the health and safety of our clients and staff, smoking is not permitted in our facility. Due to the nature of our treatments and medical nature of our facility, pets are not allowed.
While we love children, our environment is not conducive to babies and children under the age of 12, so please make appropriate arrangements prior to your visit. For safety reasons, all those under 18 years of age are not permitted in the treatment rooms unless undergoing a treatment with written parental permission, and must be supervised by an accompanying adult at all times.
Prices and Services:
Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice. We encourage all patients to inquire about pricing and available services when booking your appointment.
Payments:
Our medical spa is limited to elective aesthetic treatments and thus we do not bill insurance. Payment for all individual treatments is due on the day of treatment unless other arrangements are discussed. All packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice. WE DO NOT CREDIT
We conveniently accept: Cash, Visa, Mastercard, Discover, and American Express.
Gift Certificates:
Gift Certificates are available in any amount and may be used toward any service or product offered at The Lift Aesthetic Spa (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift Certificates are not redeemable for cash. Gift Certificates expire 6 months after purchase. Please mention your gift certificate when making your appointment.
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Spa Promotions:
Spa promotions and specials cannot be used in combination with any other offer, promotions, or third party gift certificates without the express approval of the Practitioner. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.
Refunds/Returns:
All services are final sale. We do not offer refunds on services rendered, even if you are disappointed with the result or outcome. We do not offer cash refunds on purchased products. Products may be returned for in-store credit within 24hrs from the date of purchase with a receipt as long as it's seal isn't broken.
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Series of Treatments:
We are unable to process returns or reimburse any payment transaction on any medical spa treatment series that are purchased. All packages and pre-paid treatments must be used within 6 months of purchase or they will expire.
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Revisional Treatment or Treatment of Complications:
The practice of medicine and medical aesthetics is not an exact science. Although good results are anticipated, there can be no guarantee, expressed or implied, by anyone as to the actual results you may achieve. We will always strive to achieve the absolute best result that we can for you. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible.
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Full Informed Disclosure:
Our policy at The Lift Aesthetic Spa is for you to love the results you achieve. At every consultation and prior to each treatment, we always endeavor to ensure that you understand the full risks, benefits and alternatives associated with each treatment. Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please ask as we are here to help you!
Privacy Policy:
The Lift Aesthetic Spa respects your privacy and is committed to protecting and securely managing all of the personal information you choose to share with us.
